Privacy Policy

Lomart Ltd Privacy Notice

Lomart Ltd and its worldwide subsidiaries are committed to protecting your privacy. This Privacy Notice (“Notice”), (“Lomart Ltd”, “us”, “we”, “our”) explains our privacy practices and provides information on how and why we collect, use and share your personal data through our interaction with you and through our products and services and, when you visit any of our websites, call or e-mail us. The policy also describes your choices regarding use, access, deletion and correction of your personal information.

Quick Links

We recommend that you read this Notice in full to ensure you are fully informed. However, if you only want to access a particular section of this Notice, then you can click on the relevant link below to jump to that section.

Information We Collect

Information which you provide to us:
We collect information which you provide directly to us when you use our Website, call or e-mail us. The types of personal information we may collect directly from you include email addresses, postal addresses, phone numbers, employee names, usernames, information about the type of service required, marketing preferences, job titles, credit card payment information, transactional information (including Services purchased), as well as any communications, inquiries, contact or other information you choose to provide during your use of the Services.

When you provide personal information, we will only use this information for the specific reason for which it is provided. If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at info@lomart.co.uk.

Information we collect automatically when you visit our Website or call or e-mail us:
When you visit our Website, or call or e-mail us, we may collect certain information automatically from your device. In some countries, including in the European Economic Area, this information may be considered personal data under applicable data protection laws:

Usage of information – We keep track of your activity in relation to the Website, call or e-mail, the configuration of your computers, and performance metrics related to your use of the Website, call or e-mail. For example, when you use our Services, we may collect:

  1. Traffic data about the communications that take place through our platform (such as calls, team chat, video conferencing, SMS,) to enable us to transmit those communications effectively and efficiently.
  2. Network Monitoring data to enable us to maintain the security and agility of our internal networks.
  3. Log data about you when using the Services, Website or Apps including Internet Protocol ("IP") address, Internet Service Provider ("ISP"), browser type, referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyse trends in the aggregate and administer the site.
  4. Device data about any device including mobile phone number and other information related to mobile devices like operating system and model if you use our Services via our Apps. For other devices information collected by cookies and other similar technologies. We use various technologies to collect information which may include saving cookies to your computers.
  5. Call Detail Records of data record produced by a telephone call or other telecommunications transactions. The record contains various attributes of the call, such as time, duration, completion status, source number and destination number.
  6. Meta data, which is data created about other data which can include size, formatting, other characteristics of a data item.
  7. Emails/Communications with us.
  8. Billing data, which includes any payment data.

Cookies and other similar technologies – We use various technologies to collect information which may include cookies when you visit our Websites or call or e-mail us.

Information we collect from third parties:
We may collect the names, email addresses, postal addresses and city of residence of individuals from third parties to market our products / services to these individuals. This collection of information and marketing is always carried out in compliance with applicable law.

We may receive personal information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have about you, in accordance with applicable laws. This helps us to update, expand and analyse our records, identify new customers, and provide products and services that may be of interest to you.

Information We Use

We may use the information we collect from you for a range of purposes, including to:

  • Administer, operate, protect and maintain the Website
  • Process and complete transactions, and send related information, including transaction confirmations and invoices
  • To help deliver our products to Customers
  • Investigate and prevent fraudulent activities, unauthorised access and other illegal activities
  • For any other purposes about which we notify and receive your consent from you
  • Respond to inquiries and requests and to provide you with information, quotes and products

Legal basis for processing personal information (EEA only)

If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to assist you with any queries, orders or service, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect the personal information in question.

If we ask you to provide personal information to comply with a legal requirement or enter into a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal
information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

Similarly, if we collect and use your personal information in reliance on our or a third party’s legitimate interests and those interests are not already listed above (see "Information We Use" section), we will make clear to you at the relevant time what those legitimate interests are.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the "Contact" section below.

Sharing and Disclosure of Information to Third Parties

We may share and disclose your information we collect with the following third parties:

  • Lomart Ltd or any of its worldwide affiliates consistent with this Notice for data processing
  • Business partners, contractors, vendors, and authorised third-party agents, to:
    • Operate, deliver, improve and customise our products and Services
    • Provide support and technical services
    • Send marketing and other communications related to business
    • Enforce our acceptable use policy
    • Law enforcement agencies, regulatory or governmental bodies, or other third parties in order to respond to legal process, comply with any legal obligation; protect or defend our rights, interests or property or that of third parties
    • Any third parties in connection with prospective or actual, sale, merger, acquisition, financing or reorganisation of our business

Your Privacy Rights

Update and access to your information
Where we process personal information collected via our Website, phone calls or e-mail or via our Services for our own account management, billing or marketing purposes and where required by applicable law,
we provide individuals with the opportunity to access, review, modify, and delete any such personal information that we process.

Your Privacy Rights as an EEA Person
In addition, if you are from the EEA, you may have broader rights to access and delete your personal information, to object to or restrict processing of your personal information, or request portability of your personal information.

To make such requests, you can send an email to info@Lomart.co.uk or write to us at the mailing address in the "Contact Us" section below. We will consider and handle all requests in accordance with applicable laws.

If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

You also have the right to complain to your local data protection authority at any time.

In general, when processing personal information to provide our Services, we do so only on behalf of our EEA Customers and in accordance with their instructions. This means that if you wish to access, review,
modify or delete any personal information we process on behalf of a Lomart Ltd Customer, under applicable EEA law or otherwise, you should contact that Customer with your request. We will then help them to
fulfil that request in accordance with their instructions.

Unsubscribe from our mailing list
You may at any time ask us to remove you from our mailing list by sending us an email at info@lomart.co.uk We will remove you from our mailing list in accordance with applicable laws.

To request that your phone number be removed from future sales calls, please email info@lomart.co.uk

Third-Party Sites

This Notice does not apply to, nor are we responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Website links including but not limited to social media sites. The inclusion of a link on the Website does not imply our endorsement of the linked site or service.

Security

Keeping your information secure is important to us. We maintain a variety of appropriate technical and organisational safeguards to protect your personal information both during transmission and once it is received.
Lomart Ltd has no control over or responsibility for the security or privacy policies or practices of other sites on the Internet you might visit, interact with, or from which you might buy products or Services, even if you visit them using links from our Website.

Data Retention

We will retain your personal information for no longer than is necessary to fulfil the purposes for which the information was originally collected unless a longer retention period is required or permitted by law,
for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.

Where we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it.

International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. Specifically, information collected outside the United States, including in the European Economic Area ("EEA"), may be transferred to and stored on our servers and potentially in other countries where our group companies and third-party service providers and partners operate.

Children's Privacy

Lomart Ltd does not provide products or services that are designed for use by children under the age of 16, or knowingly collect personal information from or about children under the age of 16. If you believe that a child under the age of 16 has disclosed personal information to Lomart Ltd, please contact info@lomart.co.uk

Changes to Notice

If we change our Notice, we will post those changes on this page in addition to updating the "Last Updated" date at the top of this webpage. If we make changes, we will notify you more directly, for example by posting a notification or message on the Website or by emailing you prior to such changes taking effect. We encourage you to review this Notice regularly to stay informed of the latest modifications.

Contact Us

If you have any questions, comments or concerns about this Notice, please email us at info@lomart.co.uk Or, you can write to us at:

Lomart Ltd
Attn: Data Controller
Unit 14 Mowlem Trading Estate
Leeside Road
Tottenham
London
N17 0QJ