Lomart Ltd – Standard Terms and Conditions of Sale
1. Interpretation
In these Conditions the following terms shall have the following meaning:
1.1. Buyer means the person whose order for Goods is accepted by the Seller.
1.2. Seller means Lomart Ltd - company registered in England under no. 2614912.
1.3. Goods means the goods supplied by the Seller to the Buyer including parts or components incorporated in them.
1.4. Contract means any contract between the Seller and the Buyer for supply of Goods.
1.5. Conditions means these Standard Terms and Conditions of Sale.
2. Basis of Sale
2.1. These Conditions shall govern all orders received by the Seller to the exclusion of any other terms and conditions and supersede and replace all previous terms and conditions. No variations to these Conditions or representations are binding on the Seller unless confirmed in writing by one of the Seller’s Director. By placing the order with the Seller the Buyer constitutes its acceptance of these conditions.
3.1. The liftmate.co.uk website is protected by Secure Socket Layer System technology and any information obtained online is encrypted and fully secure.
3.2. The Seller only collects information necessary to fulfil orders. The Seller shall never let any third party access this information.
4. Delivery Charges
4.1. Prices on this website are inclusive of delivery charges within mainland UK with the following exceptions:
- Very high, very long and/or very heavy items may incur a delivery surcharge and this will be communicated to you before order is accepted.
- Some standard products may incur a surcharge for deliveries to the Highlands.
NB: We can deliver to all parts of the UK including Northern Ireland and all Offshore Islands as well as Internationally. Our website is however not automated to handle these requests. Please contact us for a shipping quote prior to making a purchase.
4.2 Free delivery applies to a minimum order of £100 net.
4.3. The Buyer shall make all arrangements necessary to take delivery of the goods whenever they are tendered for delivery. If there is a failed delivery attempt to you, then we reserve the right to charge you storage and any further (re)delivery costs.
5. Prices
5.1. All prices are subject to V.A.T. at the current rate where applicable.
6. Availability & Technical Details
6.1. All orders placed with Lomart Ltd. are subject to stock availability. Where goods are temporarily out of stock we will endeavour to contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product.
6.2. All product images are for illustration only and may differ slightly from actual product in colour or appearance.
6.3. All dimensions provided are approximate and subject to changes without notification.
7. Payment Terms
7.1. The Buyer can pay for Goods by most major credit and debit cards online. All data is encrypted using the Secure Socket Layer System and as such is fully protected. Other payment methods such as BACS, CHAPS, cheque before delivery or cash are to be agreed with the Seller by phone, fax or email.
8. Risk and Ownership
8.1. The risk in the Goods shall pass to Buyer on delivery.
8.2. However, the ownership of the Goods shall remain with the Seller who reserves the right to dispose of the goods until payment in full for all the Goods has been received by the Seller, or until such time as the buyer sells the goods to its Buyers by way of bona fide sale at full market price.
8.3. The monies received for such sale shall be held by the Buyer as trustee for the Seller and the Buyer shall forthwith upon payment being received for the Goods pay to the Seller the monies due to the Seller for the said Goods.
9. Claims Procedure
9.1. Any claim for non-delivery of any of the Goods despatched by the Seller shall be notified in writing by the Buyer to the Seller within seven days of the date of the Seller's invoice.
9.2. The Buyer must examine the Goods at the time of delivery. The Seller will not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note. No claims in respect of Goods allegedly damaged in transit or lost will be accepted by the Seller if the carrier has been given a clear receipt for the Goods by the Buyer.
9.3. Any claim that any of the Goods have been delivered damaged, are not of the correct quantity, or do not comply with their description, shall be notified in writing by the Buyer to the Seller within three days of the delivery of the Goods, or in the case of any defect which is not reasonably apparent on inspection within seven days of the delivery of the Goods.
9.4. The Seller shall be afforded reasonable opportunity and facilities to investigate any claims made under this condition and the Buyer shall (if so requested in writing by the Seller) promptly return any of the Goods subject to any claim securely packed in their original container and carriage paid to the Seller for examination.
10. Returns and Refunds Procedure
10.1. If the Buyer is for whatever reason unhappy with the Goods or has ordered an incorrect model by mistake, they must notify the Seller within 7 days and return Goods within 14 days from their receipt.
10.2. Before any return, the Buyer must inform the Seller in writing about Reasons for Return of Goods. The Seller will issue a Return Number and only after receipt of this number can Goods be sent to Seller’s premises. The Return Number must be clearly marked on the outer packaging as well as on the delivery note. To obtain a Return Number please call our office on 020 8493 8383 or email us at info@lomart.co.uk.
10.3. Upon receipt of the returned goods The Seller will inspect them for any damages. The Seller reserves the right to charge the Buyer cost connected with carriage and repair of the returned Goods.
10.4. The Seller will issue a refund to the Buyer in a timely manner after the return of the goods less any re-stocking fee and the cost of repairs and transport.
10.5. Bespoke items or special modifications are non-returnable.
11. Warranty
11.1. Warranty Period: Goods supplied are covered by a 12 months warranty unless otherwise advised at time of sale. The 12 months warranty period starts from the date of the Seller’s sales invoice.
11.2. Warranty Claim Procedure: Upon being notified of a warranty claim and receiving a Claims Form, Seller will investigate the issue and arrange repair, replacement or refund as applicable and agreed with Buyer. To request a Claims Form please call our office on 020 8493 8383 or email us at info@lomart.co.uk.
11.3. Limitations: Warranty does not cover:
- Periodic check-ups, maintenance and repair or replacement parts due to normal wear and tear
- Defects caused by improper use or
- Defects caused by modifications carried without Seller’s approval
11.4. This warranty is the Buyers only remedy and Seller shall not be liable for any incidental or consequential damages for breach of expressed or implied warranty of the product.
11.5. This warranty does not affect the consumer’s statutory rights under applicable legislation in force.
12. Health and Safety at Work Act 1974
12.1. The Buyer shall ensure that the Goods will be properly and safely used in accordance with current health and safety regulations. In particular, the Buyer shall examine the goods to establish whether they are safe to use in the condition in which they are delivered. The Buyer is obliged to use the Goods within their intended purpose and in accordance with the Instructions for Use. The goods must be regularly checked and serviced and must not be used if any fault is found. The Buyer undertakes to provide schooling for the operators of the Goods where necessary.
13. Force Majeur
13.1. The Seller shall not be liable for any failure in the performance of any of its obligations under the Contract caused by factors outside its control.
14. Law and Jurisdiction
14.1. The Contract shall be governed by the laws of England and both the Seller and the Buyer agree to submit to the non-exclusive jurisdiction of the English courts.